Dear Library Patron
Apple released iOS 7 on September 18th of last year and many of you may have upgraded your device(s) or will be upgrading in the near future.
When an existing OverDrive Media Console (OMC) user upgrades to iOS 7, the app will fail when trying to open an eBook. New or first time users of OMC are unaffected by this issue.
Overdrive is working to resolve the issue but in the meantime, here is an immediate remedy for users:
Uninstall and re-install OMC which will also require the user to re-authorize with Adobe.
IMPORTANT NOTE: A re-install will clear a user's bookshelf, history, and app settings.
Audiobook users won't notice that anything is different unless they attempt to download parts of audiobooks they already downloaded to OMC before upgrading to iOS 7. A user will receive an error message informing them to download the title again.
If you have any questions, contact the Reference Department at either location.